Frequently Asked Questions

Our website and email correspondence

You will need to enable cookies and pop-ups for our site in your browser and add our email address, contact@au-roids.to, to your address book, or our messages might be blocked by your spam filter.

We have previously experienced such problems with AT&T, SBC Global, and some other internet providers' servers.

Some servers completely block our messages so if you don't receive anything, try using a different email address.

Placing an order

Add products to the shopping cart and proceed to checkout.

You won’t be allowed to proceed if your total, including any discounts, is lower than our minimum order limit, which is fixed at $150.

Please follow the payment instructions you will receive from us immediately after placing your order.

The minimum order amount is $150. We ask that you kindly respect this limit. You may be wondering why we have a minimum order policy.

It's simply that by the time we process an order, package it, and ship the items, we have incurred salary costs, transaction fees, and facility costs (heat, lights, phone, A/C, insurance, etc.).

While we love to accommodate smaller orders with the same degree of enthusiasm and professionalism as we treat all our customers, there comes a point where we need to ensure our survival. For us, that limit is $150.

No, you do NOT have to present us with a prescription to order our products.

The only information you will need to pay for your order is the receiver’s name, surname, city, and country of the receiver. This information is enough to make a transfer, and we will send it to your email immediately after placing an order.

To send money through Western Union or MoneyGram, you will have to provide your personal information. Please don’t be afraid to fill in all of the required information; their transfers are not traceable. Furthermore, funding the money transfer with a credit card at their branch or online via their website adds an extra level of security to you.

IMPORTANT!

• Reason for the transaction

If Western Union or MoneyGram asks you about the purpose of sending money, just indicate that it is intended for your relatives (family) or a friend in need as a gift or donation, as they don’t permit sending money for commercial purposes.

They have no right to know why you would need to send money overseas. For safety reasons, please do not include any notes on the transaction, such as our website name or any product name.

• Secret Question

Do not protect your transfer with a secret question and fill in only the necessary fields.

All packages are shipped with maximum discretion to ensure the highest delivery success. Safe and secure packaging is a part of our security policy.

• Our organization's name, or anything else that might imply the package contains pharmaceuticals, is never used on our shipments.
• Packaging types are changed constantly to achieve maximum delivery success.
• The size of our packages is never larger than what would cause unnecessary suspicion. If the order is too large to fit into one parcel, we will automatically sub-divide it into two or more packages (all for the price of a single shipment handling fee).

We also reuse original cardboard boxes for packing various products that fit inside them. This is because we are an environmentally conscious company, and we also want to increase delivery success rate.